Track My Order
We will send you by email all the informations to track your order.
What is your return policy?
We accept unused items purchased exclusively from Payukan.com that are received by us within 30 days of your order date.
In order for us to process your return, we must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Nice, France.
Gift Cards and E-Gift Cards are Final Sale and not eligible for return. Additionally, any items marked Final Sale are not eligible for return.
Mail your return to:
Returns Payukan - DSL
16 Chemin de la Glacière
What about my refund?
If we receive your return within 30 days, you can choose to receive your refund to your original payment method or Payukan.com store credit. In order for you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 5-7 working days for us to process your refund.
If you paid with a Payukan.com gift card or Payukan.com store credit, you will receive the money back as Payukan.com store credit. Your Payukan.com store credit will go back into your Payukan.com account. Don't have an account? Use the same email address you used to make your original purchase to Create an Account. Please see our Terms of Sale for more information on Payukan.com store credit, including details and restrictions.
If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.
Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/Paypal statement if you are returning multiple items.
Do you offer exchanges?
Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend returning an item for Payukan.com store credit as this will allow you to repurchase from our live inventory. Our store credit does not expire. Please see our Terms of Sale for more information on Payukan.com store credit, including details and restrictions.
I would like to return a gift I received for a refund. Is this possible?
Sorry! Unfortunately, gifts cannot be returned for a cash refund. However, Payukan® is happy to refund gifts in the form of Payukan.com store credit. To return a gift you received, you will need to know the order or invoice number as well as the shipping zip code or billing last name. Please contact Customer Service to help you locate this information if you do not have it.
Can I return products I purchased from a retailer to Payukan®?
We only accept returns for items purchased on Payukan.com. If you want to return an item you purchased from a retailer, please contact that retailer directly for information on their return policy.
Can I return Payukan® products that I purchased online to an official retailer?
Products purchased on Payukan.com must be returned directly to us and not to a retailer. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.
What if I lose my Payukan.com Gift Card?
Please treat your Payukan.com Gift Card like cash. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it. Also, Payukan.com Gift Cards do not expire. Please see our Terms of Sale for more information on Payukan.com Gift Cards, including details and restrictions.
Do Payukan.com Gift Cards have any restrictions?
Yes, our Gift Cards have some restrictions, including:
You may not use coupons and other discounts or promotions to purchase Gift Cards;
Gift Cards cannot be used to purchase other Gift Cards;
Gift Cards are Final Sale and not eligible for return; and
Gift Cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services. Please see any applicable restrictions noted on your Gift Card or the applicable product(s) or promotion(s) for further details.
Please see our Terms of Sale for more information on Payukan.com Gift Cards, including details and restrictions.
What if I lose my Payukan.com store credit?
Payukan.com store credit is stored in your account, so you won't lose it! If you have Payukan.com store credit, it will automatically apply towards your next purchase. Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit. Please see our Terms of Sale for more information on Payukan.com store credit, including details and restrictions.
Can I transfer my Payukan.com store credit to someone else?
Sorry, store credit is non-transferable and is for your use only. Please see our Terms of Sale for more information on Payukan.com store credit, including details and restrictions.
Shipping and Delivery
How much does shipping and handling cost?
Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check Payukan.com for current shipping rates and/or any promotions we may be offering. Payukan® reserves the right to change its shipping policies at any time.
The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.
Does Payukan® ship internationally?
Payukan.com does ship orders to international addresses.
How do sizes compare between US, UK and EU?